Here are two separate sections for website — one for shipping from Voronezh, Russia, and one for Ubud, Bali.
Shipping from Voronezh, Russia (Worldwide)
Delivery Options & Timelines
Shipping Method Estimated Delivery Tracking
Russian Post – Standard 14–30 business days Full tracking
Russian Post – EMS Express 7–14 business days Full tracking + priority handling
DHL / UPS / FedEx (upon request) 3–7 business days Express courier with real-time tracking
⚠️ Important: Delivery times are estimates and may vary due to customs clearance, local postal services, or seasonal peaks.
Shipping Rates
· Calculated at checkout based on weight, dimensions, and destination country.
· For remote regions or islands, additional surcharges may apply.
Customs & Import Duties
· All international orders may be subject to import taxes, customs duties, and fees levied by the destination country.
· These charges are not included in our shipping fee and are the buyer’s responsibility.
· We are not responsible for delays caused by customs authorities.
Order Processing
· Orders are processed within 1–3 business days after payment confirmation.
· You will receive a tracking number via email as soon as your order ships.
Shipping from Ubud, Bali (Worldwide)
Delivery Options & Timelines
Shipping Method Estimated Delivery Tracking
Pos Indonesia – Standard (International) 14–25 business days Full tracking
Pos Indonesia – EMS Express 7–12 business days Full tracking + priority
DHL Express (on request) 3–6 business days Premium courier with live tracking
📦 All packages are carefully packed and dispatched from our studio in Ubud.
Shipping Rates
· Shipping costs are calculated automatically at checkout based on your location and order weight.
· For oversized or heavy items, we may contact you with a custom quote.
Customs, Duties & Taxes
· Buyers are responsible for any import duties, VAT, or customs clearance fees in their country.
· Please check with your local customs office for estimated charges before placing an order.
Processing Time
· Please allow 2–4 business days for order preparation and packaging.
· Tracking information will be sent to your email once the package leaves our studio.
General Notes (for both locations)
· ✈️ We ship worldwide — no country is excluded.
· 📬 In case of failed delivery, the package may be returned to us; reshipping costs will be borne by the buyer.
· 🔒 All shipments are insured against loss or damage during transit.
· For any questions, contact us at [your email] — we reply within 24 hours.