Effective Date: [20/06/2026]

 

Thank you for shopping at GoraCraft.

We take great pride in creating high-quality handcrafted garments and accessories. Because many of our products are made to order or customized according to customer specifications, please read this Return & Refund Policy carefully before making a purchase.

1. Custom-Made Products

Most GoraCraft garments are handmade specifically for each customer based on the selected size, custom measurements, fabric choice, or personalized design.

For this reason, custom-made and personalized items cannot be returned, exchanged, or refunded unless:

      • the item arrives damaged;
      • the item has a manufacturing defect;
      • you receive the wrong item due to our error.

2. Standard-Size Products

Products purchased in standard sizes may be eligible for return within 14 days after delivery.

To qualify for a return, the item must:

      • be unused and unworn;
      • be unwashed;
      • be free of stains, odors, or damage;
      • include original tags and packaging.

Items that do not meet these conditions cannot be accepted.

3. Non-Returnable Items

The following items cannot be returned or exchanged:

      • custom-made garments;
      • personalized products;
      • altered or tailored items;
      • gift cards;
      • products marked as Final Sale;
      • items damaged through misuse or improper care.

4. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your package.

Please include:

      • your order number;
      • photographs of the package;
      • photographs of the product;
      • a description of the issue.

We will review your request and, if approved, provide a replacement, repair, or refund at no additional cost.

5. Return Authorization

Returns are accepted only after prior approval from GoraCraft.

Please do not send products back without first contacting our customer support.

Unauthorized returns may be refused.

6. Return Shipping

Unless the return is due to our error or a defective product:

      • customers are responsible for return shipping costs;
      • original shipping charges are non-refundable.

We recommend using a tracked shipping service, as we are not responsible for lost return packages.

7. Refunds

Once the returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to the original PayPal account or payment method used for the purchase.

Please allow 5–10 business days for the refund to appear, depending on PayPal and your financial institution.

8. Order Cancellation

Orders may be canceled before production begins.

Once production has started, custom-made orders cannot be canceled because materials and labor have already been allocated.

If you wish to cancel your order, please contact us as soon as possible.

9. Incorrect Measurements

Customers are responsible for providing accurate body measurements.

We are not responsible for garments that do not fit due to incorrect measurements supplied by the customer.

If an error was made during our manufacturing process, we will work with you to resolve the issue.

10. Lost Packages

If a shipment is lost during transit, please contact us.

We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue.

11. Contact Us

If you have any questions regarding returns or refunds, please contact us.

GoraCraft

Website: https://goracraft.com

Email: support@goracraft.com